Jaya Com Privacy Policy — Your Data Is Safe With Us

1 What Information We Collect

Various types of information are collected when you register and use Jaya Com's services. This data falls into two categories — what you provide directly and what is collected automatically.

2 Why We Collect Your Data

Jaya Com only collects data for a specific purpose. Once that purpose has been fulfilled, the data is deleted.

• Account Management & Verification: Identity information is used to verify your identity and keep your account secure.
• Payment Processing: Financial information is required to process deposits and withdrawals smoothly.
• Legal Compliance: Retaining identity and transaction data is a legal requirement to comply with KYC (Know Your Customer) regulations and anti-money laundering laws.
• Service Improvement: Usage data is analyzed to help us understand how you experience the platform.
• Contact: Contact information is used for important updates, transaction confirmations, and support communications.
• Security: Technical data is monitored to detect and prevent fraudulent activity.

3 Who Your Information Is Shared With

Protecting your privacy at Jaya Com is our top priority. We never sell your personal information or share it without your consent. However, there are certain situations where data may be shared:

• Payment Partners: Transaction details are shared with payment providers such as bKash, Nagad, and Rocket as needed to process deposits and withdrawals.
• Legal Authorities: We may be legally required to share information in response to a court order or government investigation.
• Third-Party Service Providers: Limited information may be shared with select partners for cybersecurity, technical services, or data analytics — all of whom are bound by strict confidentiality agreements.

Outside of the three cases above, Jaya Com does not share your information with any external party for any other reason. This is a commitment we uphold strictly.

4 Data Storage & Security

Jaya Com uses industry-standard security technology to protect your data. Our servers undergo regular security audits and updates.

• Encryption: All data is encrypted using 256-bit SSL/TLS technology. This applies to both data in transit and data at rest.
• Access Control: Access to your data is restricted to authorized staff only, all of whom are bound by confidentiality agreements.
• Data Retention Period: Data for active accounts is retained for the duration of the account. After closure, it is kept for a maximum of 5 years as required by law.
• Firewall & Monitoring: 24/7 security monitoring is in place, and any unusual activity is flagged immediately.
• Data Backup: Regular backups are taken to ensure your data is never lost due to any technical issue.

5 Cookies & Tracking Technologies

Jaya Com uses cookies to improve platform performance and personalize your experience. Cookies are small text files stored in your browser.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. Disabling them will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your preferences and settings, such as language selection or betting preferences.
• Analytical Cookies: Collected entirely anonymously to help us understand which parts of the platform are used most.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not work as expected.

6 Your Data Rights

Jaya Com fully respects your data rights. You may exercise any of the following rights at any time:

To exercise any of these rights, email us at support@jayacom.im or reach out via live chat. We are required to respond within 30 days.

7 Children's Privacy Protection

Jaya Com strictly prohibits use of the platform by anyone under the age of 18. We never knowingly collect information from minors.

• Age verification is carried out during registration, and users under 18 are not permitted to create an account.
• If it is found that a minor's information has been collected inadvertently, it will be deleted immediately.
• If you believe your child has created an account, please contact support@jayacom.im immediately.

8 Privacy Policy Changes & Updates

Jaya Com may update this Privacy Policy from time to time — due to changes in technology, legal requirements, or service improvements.

• You will be notified in advance of any significant changes via your registered email or a platform notification.
• The date of each update is noted at the top of the page.
• Continued use of Jaya Com after any changes takes effect will be considered acceptance of the updated policy.
• We recommend visiting this page regularly to stay informed about any updates.

9 Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact Jaya Com.

• Email: support@jayacom.im — Responses within 24 hours.
• Live Chat: Direct Bengali-language support from any page on the Jaya Com platform.
• For more information: FAQ Page View or Terms & Conditions Read.