Jaya Com Terms and Conditions — Full Bengali Version

1 Account Registration & Eligibility

To open an account with Jaya Com, you must meet certain basic eligibility requirements. These conditions are essential for user safety and the proper operation of the platform.

• To register with Jaya Com, you must be 18 years of age or older. National ID or passport details may be required for age verification.
• Each individual may hold only one Jaya Com account. Jaya Com reserves the right to cancel all accounts and forfeit balances if the same person is found operating multiple accounts.
• All information provided at registration must be accurate and truthful. Accounts created with false information may be cancelled at any time.
• It is your responsibility to keep your account password and login details strictly confidential. You must not allow anyone else to access your account.
• If you notice any suspicious activity on your account, contact Jaya Com support immediately.

2 Deposit & Withdrawal Rules

Financial transaction policies on Jaya Com are transparent and user-friendly. However, certain restrictions are in place to ensure security, and compliance with these is mandatory.

• Deposits must be made from a valid payment account in your own name (bKash, Nagad, Rocket, or bank account).
• Deposits from third-party accounts are not accepted. Violation of this policy may result in account termination without a refund of the deposited funds.
• Withdrawals can only be made to the same payment method used for the deposit, and that method must be registered in your name.
• The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000. Daily maximum withdrawal limits apply.
• Winnings derived from a bonus cannot be withdrawn until the bonus wagering requirement has been fully completed.
• Jaya Com reserves the right to hold and investigate any withdrawal if money laundering or fraudulent activity is suspected.

3 Bonuses & Promotional Offers

Jaya Com regularly offers various bonuses and promotional deals. To take advantage of these offers, the following terms must be followed.

• The welcome bonus is available to new members only and can be used once.
• The wagering requirement for each bonus (e.g. 10x, 15x, 20x) is stated individually. Withdrawals are only permitted after the bonus amount has been wagered the specified number of times.
• Each bonus has a specific validity period. Any unused bonus will be automatically cancelled once the period expires.
• Some bonuses are only valid on specific games or sports. See the promotions page for full details on each offer.
• Jaya Com reserves the right to modify, cancel, or suspend any bonus offer at any time at its discretion.
• If unusual betting patterns are detected to exploit bonuses — such as placing bets on both sides of the same match — the bonus will be cancelled.

4 Betting Rules & Restrictions

Jaya Com has specific rules in place to ensure fair and transparent betting operations. These rules apply equally to all users.

• The maximum bet per event is set and displayed on the platform. Bets exceeding this limit will not be accepted.
• Jaya Com reserves the right to change odds. The odds at the time a bet is accepted will be the ones that apply.
• In live betting, network delays may cause bets to be voided — this is a technical issue and the stake will be refunded.
• If erroneous odds are published for any match, Jaya Com reserves the right to void the affected bets.
• Betting based on match fixing or insider information is strictly prohibited.
• Jaya Com's decision on the outcome of any bet is final.

When using the cash out feature, please note that the value offered at the time of cash out is final. No changes can be made once the cash out is completed.

5 Security & Personal Data Protection

Jaya Com takes the security of your personal data very seriously. We never sell your information to third parties.

• Personal information provided during registration is protected through SSL encryption.
• Your financial information is never shared with third parties, except where required for payment processing.
• We recommend enabling two-factor authentication (2FA) to keep your account secure.
• Jaya Com will never ask for your password or OTP via email or phone. Any such request is a scam.
• For more details, visit our Privacy Policy Read.

6 Account Closure, Suspension & Termination

Jaya Com reserves the right to temporarily suspend or permanently close an account under certain circumstances. Likewise, users may request to close their own account at any time.

• Jaya Com reserves the right to terminate any account without prior notice if there is evidence of rule violations, fraud, or illegal activity.
• Creating multiple accounts, misusing bonuses, or using third-party payments may result in account cancellation and balance forfeiture.
• Once a self-exclusion request has been submitted, your account cannot be reactivated before the specified period ends.
• To close your account yourself, please contact support. It is advisable to withdraw any available balance before closure.

7 Responsible Gaming Policy

Jaya Com believes betting is entertainment — we actively work to ensure it never becomes an addiction.

• Each user can set their own deposit limit, betting limit, and session limit.
• If betting is having a negative impact on your daily life, use the self-exclusion option immediately.
• Allowing anyone under the age of 18 to access your account is strictly prohibited.
• Learn more about Responsible Gaming Responsible Gaming View page.

8 Technical Issues & Liability

Jaya Com operates on the highest-quality technical infrastructure, though occasional technical issues may still arise.

• If a live bet is cancelled due to a server issue or internet disconnection, the original stake will be refunded.
• Jaya Com reserves the right to void any bets placed at incorrect odds displayed due to a software error.
• Jaya Com is not liable for issues caused by third-party payment systems, but will assist in resolving them.
• If you experience any loss due to a technical issue, please contact support to file a complaint — it will be resolved promptly.

9 Changes & Updates to Terms

Jaya Com reserves the right to update these terms and conditions at any time. Continued use of the platform after any changes are published will be considered your acceptance of the updated terms.

• Users will be notified in advance of any significant changes via email or through the platform.
• We recommend visiting this page regularly to stay informed of any updates.
• The latest version of the Terms & Conditions will always be available on this page, and any previous versions will automatically be considered null and void.

10 Contact & Dispute Resolution

If you have any questions about our terms or a dispute arises, please contact the Jaya Com support team. We take every complaint seriously.

• Live Chat: Reach our support team directly from any page on the platform — available 24/7 in Bengali.
• Email: support@jayacom.im — we typically respond within 24 hours.
• Disputes regarding betting results must be raised within 24 hours. Claims submitted after this period may not be considered.
• Jaya Com's decision shall be considered final; however, we always strive to resolve matters in a fair and transparent manner.